NEED TO KNOW INFO
These are some of our most commonly asked questions, but if there’s anything else you’d like to know, feel free to get in touch via our contact form or by text/WhatsApp.​
​
Can my puppy come for daycare and boarding?
Our daycare is designed primarily for older, calmer dogs over the age of 1. We may accept some puppies; however, they must be relaxed, well-socialised, and able to settle easily. We’re not suited to very high-energy or overly playful pups. If you feel your puppy is on the calmer side, we’d be happy to have a chat and see if we’re a good fit.
​
Do you accept big dogs?
Our home setup is best suited to small to medium dogs only. Larger dogs tend to need more space than we can comfortably provide, and we want to ensure every dog in our care feels relaxed, safe, and at ease.
​
How many dogs do you have at once?
We can accommodate up to 7 dogs, but it’s very rare that we reach this number. During busy summer months, we typically have 2–3 dogs boarding overnight, with a few extra friends joining us during the day. In quieter winter months, your dog may even be the only boarder (alongside our resident dog, Hettie).​
​
Do you walk dogs off lead?
Yes, we love and prefer off-lead walks. With your permission, dogs may be walked off lead once they’ve had time to get to know us and we’re confident they’re settled and responsive. We’re lucky to have forests and fields right on our doorstep, allowing for long, quiet countryside walks, often without seeing anyone else.
​
Where will my dog sleep?
We aim to keep your dog’s routine as close to home as possible. Whether they’re used to sleeping in a crate, on a bed, or in a bedroom, we’ll do our best to accommodate what makes them feel safe and cosy. Ideally, not on our bed, although morning cuddles are always welcome!
​
How will I know what they’re up to?
I take lots of photos and videos! Your dog is basically an A-lister here. You’ll receive regular updates throughout their stay, and I’m happy to tailor how often I check in, depending on what you prefer.
What time can I drop off and pick up for daycare?
We try to be as flexible as possible, as we know everyone’s lives are busy. We offer a 12-hour drop-off and collection window from 7am–7pm on weekdays. Weekend daycare is also available, with reduced hours from 9am–6pm.
​
How far in advance should I book for boarding?
As we care for only a small number of dogs at any one time, we recommend booking a few months in advance, particularly during busy summer holiday periods. Before confirming any boarding, your dog will need to attend a trial day, followed by an overnight stay. We don’t want to rush the process — our goal is for your dog to feel completely at home before you go, keeping stress and worry to a minimum. This also allows us to plan ahead and ensure all dogs staying together are well matched.
​
What do I need to bring?
We have plenty of beds, bowls, toys, and treats, but you’re welcome to bring anything that helps your dog feel comfortable — as much or as little as you like. You’ll need to provide food for the duration of their stay if they are boarding. We also have a separate fridge to store any raw or frozen food.​
​
Are you licensed and insured?
Yes, we are fully licensed by Chelmsford City Council. This means we meet all required standards, hold the necessary qualifications, and have followed strict guidelines to ensure a safe home and garden environment for your dog. We’re fully insured and have all relevant documentation in place.
​
What if there is an issue or accident?
We’ll always contact you in the first instance to discuss any concerns. If we’re unable to reach you, we’ll then contact the emergency contact provided at booking. In the event of an emergency, we’re registered with a veterinary practice just 10 minutes away and are fully insured to cover any immediate care.