NEED TO KNOW INFO
These are some of our most commonly asked questions, but if there’s anything else you’d like to know, feel free to get in touch via our contact form or by text/WhatsApp.
Can my puppy come for daycare and boarding?
Our daycare is designed primarily for older, calmer dogs over the age of 1. We’re not suited to very high-energy or overly playful pups - our senior dog Hettie likes a quieter life.
Do you accept big dogs?
Our home setup is best suited to small to medium dogs however we do accept some larger, calmer dogs. We also go for lots of outdoor adventures so it would depend how they are on the lead (I'm only small!).
How many dogs do you have at once?
We can accommodate up to 7 dogs for daycare. We only have 2 dogs boarding overnight (plus Hettie) so we can ensure a true home from home experience. There are lots of snuggles on the sofa and your dog will get involved in everything we do, from watching us cooking dinner to joining in gatherings with friends.
Do you walk dogs off lead?
Yes, we love and prefer off-lead walks. With your permission, dogs may be walked off lead once they’ve had time to get to know us and we’re confident they’re settled and responsive. We’re lucky to have forests and fields right on our doorstep, allowing for long, quiet countryside walks, often without seeing anyone else. If your dog is unable to go off lead, we can also visit a secure field, which is less than 10mins away in the car.
Where will my dog sleep?
We aim to keep your dog’s routine as close to home as possible. Whether they’re used to sleeping in a crate downstairs or in a bedroom, we’ll do our best to accommodate what makes them feel safe and cosy. We don't allow them on our bed though.
Does my dog need to be vaccinated?
Yes, your dog must be up to date with their core vaccinations and we will ask for proof when booking. The core vaccinations are Lepto 4 and DHP. As we only have small numbers, we do not require your dog to receive the Kennel Cough Vaccine.
How will I know what they’re up to?
I take lots of photos and videos! Your dog is basically an A-lister here. You’ll receive regular updates throughout their stay, and I’m happy to tailor how often I check in, depending on what you prefer.
What time can I drop off and pick up for daycare?
We try to be as flexible as possible, as we know everyone’s lives are busy. Drop off is from 7am and dogs must be collected by 5.30pm on weekdays. Weekend daycare is also available, with reduced hours from 10am–5pm.
How far in advance should I book for boarding?
As we care for only a small number of dogs at any one time, we recommend booking a few months in advance, particularly during busy summer holiday periods. Before confirming any boarding, your dog will need to attend a trial day, followed by an overnight stay. We don’t want to rush the process — our goal is for your dog to feel completely at home before you go, keeping stress and worry to a minimum. This also allows us to plan ahead and ensure all dogs staying together are well matched.
What do I need to bring?
We have plenty of beds, bowls, toys, and treats, but you’re welcome to bring anything that helps your dog feel comfortable — as much or as little as you like. You’ll need to provide food for the duration of their stay if they are boarding. We also have a separate fridge to store any raw or frozen food.
Are you licensed and insured?
Yes, we are fully licensed by Chelmsford City Council. This means we meet all required standards, hold the necessary qualifications, and have followed strict guidelines to ensure a safe home and garden environment for your dog. We’re fully insured and have all relevant documentation in place should you wish to review it.
What if there is an issue or accident?
We’ll always contact you in the first instance to discuss any concerns. If we’re unable to reach you, we’ll then contact the emergency contact provided at booking. In the event of an emergency, we’re registered with a veterinary practice just 10 minutes away (Spring Lodge Ingatestone) and are fully insured to cover any immediate care.